Our FAQs

Holidays at hotel Das Tyrol

What is the best way to get in touch with Hotel Tyrol?

You can reach us 24 hours a day, 7 days a week! We look forward to receiving your call at  +43 1 587 54 15 or your e-mail at reception@das-tyrol.at.

When can I check in to my room? And when must I check out on my departure day?

Check-in here is at 2:00 pm. If you should arrive earlier, you can store your luggage at the reception desk. If you room is already ready, we would be happy to check you in earlier. We ask that you check out of your room by 12:00 pm. After check-out, you are welcome to store your luggage with us until you leave. For an extra fee and based on availability, we also offer a late check-out after 12 pm.

Is there breakfast at the hotel?

Yes, we serve breakfast à la carte directly at your table. Enjoy your breakfast freshly prepared according to your wishes.

Is there food for those with a lactose and glucose intolerance, wheat flour allergy, or diabetics?

Our breakfast chef is happy to take your individual needs into consideration. Please let us know prior to your arrival so that we can take your requests into account.

What time is breakfast?

Our breakfast is from 7:00 to 11:30 am daily. With an early departure, we would be happy to treat you to an "early bird breakfast package". Simply tell us what you would like for breakfast. We will put the package together according to your wishes. It will be available for you at the reception desk on your departure day.

What is the easiest way to reach you from the airport?

We offer a pick-up service from and a transfer to the airport: the ride takes around 30 min. If you are interested in our pick-up service from the airport, please let us know your time of arrival and flight number. Of course, you can also reach us by public transportation - either by Schellbahn (S7, the express train) or the CAT (city airport train) from the airport to the "Wien Mitte / Landstraße" train station. Take the subway line U3 (orange) in the direction of "Ottakring" and ride to "Neubaugasse". Take the "Kirchengasse" exit. From here, it is around 5 min. by foot to our hotel. The whole trip takes ca. 45 min. with public transportation (the city airport train takes about half of this time).

How do I get my boarding passes?

Our reception staff is happy to help with your online check-in. If you have already checked in online, simply send us your boarding passes by e-mail. We will print this out at the reception desk.

How long do I have to cancel my room?

Depending on agreements made, you can still cancel your reservation for free. For a no-show without advanced cancellation or with a cancellation that is too late, a cancellation fee amounting to the cost of the first night will be charged to your credit card.

How do I pay for my room?

You will be charged upon departure and can pay in cash, with EC card or credit card - VISA, AMEX, DINERS, JCB, and MASTERCARD.

Am I allowed to smoke in the room?

All of our rooms and the entire hotel are non-smoking. Smoking is allowed only on the balcony of your studio room.

How do I reach the hotel by car?

If you are arriving by car, the nearest parking garage is in front of the Museumsquartier. The adresse is:

Museumsplatz 1, 1070 Wien

How does the air conditioning work?

The air conditioner can be regulated by guests themselves in each room in the summer months.

Can I open the window?

If you would like some fresh air, you can open the window. The air conditioner will automatically switch off.

Can the room be darkened?

Our curtains offer protection from unwanted rays of light, because the backside of the curtains have a black-out layer.

Are bed linens available for allergy sufferers?

Upon request, we will provide you with hypoallergenic bed linens and blankets.

Is the hotel entrance open at night?

You have access to the hotel around the clock. Of course, our reception staff is also available round the clock.

Is there a laundry, ironing, and cleaning service?

We are happy to bring you an iron and ironing board to your room. Unfortunately, we are currently not offering any cleaning services.

How can I rent a bicycle?

Our reception staff will help you with bike rental. Unfortunately, it is not possible to store or park these bikes at our hotel.

Is there a luggage storage room?

You can store your luggage for free at the reception desk on your arrival and departure day.

Are hot drinks available in the room?

There is a Nespresso machine in all rooms. An electric kettle is also available upon request.

How far is it to St. Stephen's square?

You can reach St. Stephen's square with a 20 min walk.

Lunch and dinner in and around the hotel?

Viennese cuisine, pizza, pasta, sushi, or pho – whatever you're in the mood for, we will recommend the best restaurants near the hotel - also those with delivery service to your room.

Safety for you and family traveling with you:

The hotel meets all regulations and safety guidelines. For those with health problems, we will help with the organization of a doctor and pharmacy.

What power connections do I need for my electrical devices?

Basically 220 V. If you should need an adapter, ask at the reception desk. You can also borrow chargers for mobile phones. If you still have any questions that have not been answered here, just write us e-mail at: reception@das-tyrol.at

What should I keep in mind if I'm traveling with large luggage?

Our rooms conform to European standards. However, for numerous large suitcases, our rooms offer only limited space. If you have more than 2 large pieces of luggage  we will be happy to store your bags in our locked storage room until your departure. Of course, there is also space in our storage room for suitcases that you will not be needing during your stay at the hotel.

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