FAQs & Booking-
information

1. Best price guarantee: the best price is guaranteed to be available HERE
2. Direct booker discount: 5% discount for direct bookings via our website
3. Welcome drink: FREE welcome prosecco
4. Coffee house voucher: From 4 nights we will give you a coffee house voucher
5. Advice & service: Personal advice and excellent concierge service 

The prices are per room and day including the listed extras such as Nespresso machine incl. tabs, current daily newspapers, filled minibar, an evening bedtime treat as well as free Wi-Fi, free use of steam bath and sauna, all duties and taxes.

Children from 0 to 6 stay free of charge in their parents' room (only possible in the studio).
Between 7 and 12 years they pay 25% of the double room rate. Maximum occupancy per room: 1 child and 2 adults

Every room reservation can be cancelled free of charge up to 48 hours before arrival (2 days before arrival until 6.00 pm) (depending on the rate booked). If the room is not cancelled in time or if you do not arrive without prior cancellation (no-show), we will charge the cost of the first night to your credit card.

We ask you to guarantee your booking by providing your credit card with expiry date. At the time of your booking, this card will be pre-authorised for the amount of the first night, i.e. the amount will be reserved on your credit card. On departure we accept Visa, Diners, Amex, Eurocard/Mastercard, JCB, ATM and cash payment.

Parking: Garage parking spaces are available in the underground car park at Museumsquartier (Museumsplatz 1). It is best to park near the Mariahilfer Straße exit. There you can take the lift directly to the beginning of the shopping street and from there it is a 3-minute walk to the hotel.

During the night and on Sundays, you can park your car on the street free of charge. From Monday to Saturday, between 9.00 am and 10.00 pm, the short-stay parking zone in the city centre is subject to a charge. Detailed information is available at reception.

You can reach us 24 hours a day, 7 days a week! We look forward to your call on +43 1 587 54 15 and your e-mail to reception@das-tyrol.at.

Check-in is from 2.00 pm. If you arrive earlier, you are welcome to leave your luggage at reception. If your room is already ready, we will be happy to check you in earlier. We request that you check out by 12.00 noon. You are welcome to leave your luggage with us after check-out until your departure. For an extra charge and subject to availability, we also offer late check-out after 12.00 noon.

No, we serve our breakfast directly to your table. With us, you can enjoy a breakfast that is freshly prepared according to your wishes.

Our breakfast team will be happy to cater to your individual needs. Please let us know before you arrive so that we can take your wishes into account.

Our à la carte breakfast is available daily from 7:00 to 11:30 am. For early departures, we are happy to spoil you with an "earlybird breakfast package". Tell us what you would like to have for breakfast. We will put together the breakfast package according to your wishes. It will be ready for you at reception on the day of departure.

We offer both pick-up from and transfer to the airport: Journey time approx. 30 minutes. If you would like to be picked up from the airport, please let us know your arrival time and flight number. Of course you can also come to us by public transport - either with the Schellbahn (S7) or the CAT (cityairporttrain) from the airport to Wien Mitte / Landstraße railway station. Take the underground line U3 (orange) in the direction of Ottakring and get off at "Neubaugasse" station. Take the "Kirchengasse" staircase. From there it is a 7-minute walk to our hotel. In total, you will need about 45 minutes by public transport, with the City Airport Train about only half the time.

Our reception will be happy to assist you with online check-in. If you have already checked in online, simply send us your boarding passes by e-mail. We will be happy to print them out for you at reception.

If you are travelling by car, the nearest car park is at the Museumsquartier. 

The address for this is: Museumsplatz 1, 1070 Vienna

Depending on the agreement made, you can still cancel your reservation free of charge. If you do not arrive without cancelling in time (no show) or if you cancel your booking too late, we reserve the right to charge a cancellation fee of the first night to your credit card.

You can pay your invoice in CASH, by EC card or by credit card - VISA, AMEX, DINERS, JCB and MASTERCARD.

All our rooms are non-smoking rooms. The entire hotel is non-smoking. Smoking is only permitted on the balcony of your studio room.

The air conditioning in each room can be regulated by the guest during the summer months.

If you want fresh air, you can open the window. The air conditioning switches off automatically.

Our decorative curtains offer protection from unwanted light because their reverse side has a black-out coating.

Allergy-friendly bed linen and blankets are available on request.

You can get in and out of the hotel around the clock. Of course, our reception is also staffed around the clock.

We will be happy to bring an ironing board and iron to your room. We do not offer a cleaning service at the moment.

We we will be happy to organize a cleaning service for you.
Regular service: Drop off by 11am, return by 11am the next day.
Express service (extra charge): Drop off by 11am, return between 5pm and 7pm.
Laundry left at the weekend will be collected on Monday and returned on Monday evening. No service on public holidays.

Our reception will help you with bike hire. Unfortunately, it is not possible to leave or park these bikes in our hotel.

You can leave your luggage free of charge at reception before check-in on the day of arrival or after check-out on the day of departure.

There is a Nespresso machine in all our rooms. We are happy to provide you with a kettle on request.

You can reach Stephansplatz by foot in just 20 minutes.

Viennese cuisine, pizza, pasta, sushi or pho - whatever you fancy, we will be happy to recommend the best restaurants near the hotel - including those with in-room delivery service.

The hotel fulfils all local regulations and safety guidelines. We can also help you with health problems by organising a doctor and assistance from a pharmacy.

Generally 220 V. If you need an adapter, simply ask at reception. You can also borrow chargers for mobile phones. If you still have a question that has not been answered here, simply write to us at: reception@das-tyrol.at